At Aynur Elegance, we take pride in delivering high-quality products. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are only accepted for damaged, defective, or incorrect items.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Customers must provide an unboxing video as proof of damage or incorrect product received.
• Requests for returns or exchanges must be made within 15 days of delivery.

2. Non-Returnable Items

• Items purchased during sale, clearance, or promotional offers are non-returnable.
• Customized or personalized products cannot be returned or exchanged.
• We do not accept returns for minor color variations due to screen differences.

3. Return & Exchange Process

1. Request a Return/Exchange:
   • Email us at contact.aynur@gmail.com or call 8657428952 within 48 hours of delivery.
   • Attach the unboxing video and images of the received product.
2. Approval & Pickup:
   • Once approved, we will arrange a pickup from your provided address.
   • The item must be securely packed for return.
3. Inspection & Resolution:
   • After receiving the returned item, our team will inspect it.
   • If eligible, we will process an exchange or refund within 7-10 business days.

4. Refund Policy

• Refunds will be initiated only if a replacement is not available.
• Refunds will be processed via the original payment method within 7-10 business days.
• Shipping charges (if any) are non-refundable.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the replacement product is unavailable, a refund will be issued.
• All exchange requests must be initiated within 15 days of receiving the product.

6. Contact Us

For any return or exchange queries, feel free to reach out:
📧 Email: contact.aynur@gmail.com
📞 Phone: 8657428952